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Booking Terms & Conditions - Agreement is with "the owner"

Definitions

The Client - is the person or persons who book and pay for the rental of the villa. The Client guarantees that they have the authority to accept and do accept on behalf of the Party who stay at the villa, the terms of these booking conditions. The Client must be at least 21 years old to make a booking.

The Party - any person or persons who participate in the rental of and/or staying at the villa and agree to abide by the terms and conditions of the holiday Agreement.

The Owner  - represents the owners of the villa who have the legal authority to rent out the villa and offer any terms and conditions they so chose to the Client for the purpose of renting the villa.

The villa rental agreement

When the Client makes a booking the Agreement is between the Client and the owner and made once a confirmation has been issued to the Client following payment. The Agreement will be governed by English Law and is subject to the jurisdiction of the English Courts at all times.

Paying for the villa rental

Payment must be in full or as a deposit at the time of booking by the Client and can be through our online debit/credit card payment service, cleared cheque or cleared bank transfer.

Price guarantee

After confirmation of the booking to the Client there will be no change in the price of the Agreement.  The villa rental price includes the cost of the normal usage of gas, electricity and water and weekly cleaning.  The villa rental price does not include transfer costs, airport or other taxes, insurance cover or other costs in whatever form.

Confirmation

The Client must check the confirmation and other documents received immediately on receipt. The Client must contact the owners straightaway if any information appears to be incorrect. The owners are responsible for providing the villa for the use of the Client as confirmed to the Client.

If the Client changes their booking

If, after confirmation has been issued, the Client wishes to change the booking arrangements in any way the owners will do their utmost to make these changes but it may not always be possible. Any request for changes to be made by the Client must be in writing. If a member or members of the Party withdraws from the villa rental, someone else can take their place providing the owners are notified in writing.

If the Client cancels the Villa Rental

To cancel the entire villa rental the Client must contact the owners either by writing fax or email. Contact details are stated on the booking confirmation. Cancellation takes effect on the date communication is received from the Client. If the Client cancels after the booking is confirmed the client will be charged for potential losses. If the Client has to cancel for a reason covered by their insurance policy, the Client should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. When only some members cancel in the Party there will be no charge. The following cancellation charges apply:

More than 12 weeks before arrival date                  10% of the total rental cost of the villa

Between 84 and 73 days before arrival date            20% of the total rental cost of the villa

Between 72 and 43 days before arrival date            50% of the total rental cost of the villa

Less than 43 days before arrival date                     100% of the total rental cost of the villa

Any transfer costs paid will be reimbursed less 3½% bank charges against credit/debit cards.

If the rental period cancelled by the Client is resold, the Client will receive a further refund equivalent to 100% less 3½% bank charges and any loss as a result of a reduced price to resell the rental period.

If the owners change or cancel the villa rental

It is unlikely that the owners will have to make any changes to the villa rental. In the event of minor alterations the owners will do their best to notify the Client before the arrival date. If a significant change or cancellation has to be made to the villa rental arrangements the client will be notified as soon as possible. The Client may then accept the changed arrangements or cancel the booking completely, in which case all monies paid by the Client will be refunded without exception.

IMPORTANT NOTE: Compensation arrangements do not apply to circumstances beyond the owners' control. The owners may have to cancel the rental arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port or station closures, bad weather conditions and similar events beyond our control.

Insurance

Adequate insurance is essential. All necessary Holiday and travel insurance cover must be taken out by the Client for the protection of the Client and the Party and is the responsibility of the Client both in cost and arranging.

IMPORTANT NOTE: The Client MUST confirm their arrival and departure times at the airport in Turkey together with flight details so that transfers can be arranged.  The Client must also advise of any delays in the travel arrangements. 

Villa accommodation

This is reserved exclusively for the people named in the confirmation and no other persons are permitted to stay at the accommodation unless this has been agreed with the owner in writing. Should the Client and/or any member of the Party and/or any third party visiting the villa cause any accidental, wilful and/or negligent breakages, loss and/or damage of any item of the property or to the property itself and/or additional cleaning has been necessary, a charge to the Client equal to the cost to replace and/or repair that loss and/or damage including management and labour costs incurred.  Any charges incurred must be paid to the local Management Agent before the end of the rental agreement. The Client is responsible for all actions of the Party and/or any third party visiting the villa and subsequent costs incurred even though the Client may not be present at the villa at some or all of the time.

Liabilityto the Client

The owners accept responsibility for ensuring that the villa for which the Client booked is supplied as described on the website. However we will not accept responsibility for any events listed in the Important Note section within Insurance Terms & Conditions, and where the Client and/or any member of the Party is at fault and/or the fault is of someone else not connected with providing the services which make up the villa rental which the owner has confirmed and/or any unusual or unexpected circumstances beyond the control of the owner which could not have avoided even if the owner had used all possible care and/or any event which the owner, their local Management Agents and/or a supplier could not help or prevent.

Local activities

We do not act as an agent for any supplier/owner of any activities/excursions advertised or booked during the Holiday. Therefore if the Client or Party members utilise any services locally the agreement will be with the local supplier/owner and the owner will not be liable for any complaints, claims loss or damages in relation to these activities/excursions.

Complaints

If the Client has cause for complaint whilst renting the villa, this must be brought to the attention of the local Management Agent immediately so that action can be taken to rectify the problem. Should the Management Agent be unable to resolve the matter, details of the complaint must be notified to the owner in writing within 28 days of the end of your holiday. Any claims received outside this period cannot be considered, as it may prove difficult to investigate your complaint thoroughly. 

Behaviour

At all times during the villa rental, the Client and Party members must have consideration for third parties such as neighbours as well as the Villa property and contents in order to maintain the high standards that can be enjoyed by future guests.

IMPORTANT NOTE:  The pool is of the infinity type and the edge where water flows over is dangerous to climb, walk or in anyway traverse and any injury caused as a result will not be the responsibility of the owner and the owner will not be liable for any complaints, claims loss or damages in relation to these activities.

Data protection policy

In order to process the booking, information is required to be provided such as name and address. The owner will ensure that proper security measures are in place to protect the Client and Party information. The owner will not pass the information on to any third party other than the local Management Agent for the sole purpose for transfer arrangements and will be exclusive to name only.

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Private villa in Kalkan Turkey

Private villa in Kalkan Turkey